*Amid the COVID-19 pandemic, shipping times will vary up to 10 business days*
Soulful Chews is in regular communication with our fulfillment partners for the latest updates. Our fulfillment partners are still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you!
*Processing and delivery delays do not qualify as a reason for refunds*
What is the processing time once I place my order?
All of our products are printed on demand for each customer. Please allow up to 7 business days for production. Orders placed on the weekend and holidays are processed on the next business day. Tracking numbers will be sent to your email address once ready for shipment. Also, please note if you order multiple items, they may arrive in multiple shipments if dispatched from different locations.
May I receive a replacement if my product is damaged on receipt?
In rare cases, products may become damaged in transit. In the unlikely event, please email pictures to email@example.com. We will work quickly to make it right.
If you request a refund and your order has already shipped out, you must return the item at your own expense before receiving a refund.
*Please see our Refund/Return policy for more details.*
May I cancel my order or make changes?
All cancellations or changes must be emailed to firstname.lastname@example.org within 4 hours of your purchase. Please review your purchase and shipping address carefully.
No changes can be accepted once it's been processed for production.
Do I need to worry about payment processing?
Not at all. We accept PayPal and credit cards via the strongest financial encryption on the market.
How may I contact you?
For the most timely response, please e-mail us at: email@example.com and include your order number.